Privacy Policy
1. Welcome to Paranormal Urbex
We are a professional urban exploration team dedicated to uncovering the stories hidden within abandoned ruins and investigating the unseen world. Your privacy is paramount to us as we navigate the line between the explained and the unexplained. This policy explains how we handle your data across our online presence.
2. Information We Collect
We collect essential details such as account information, order data for our apparel and gear, and event registrations. For payments, we work with secure, third-party industry leaders who process your payment details without us storing sensitive financial data on our servers. We also collect newsletter sign-ups and standard site usage stats via cookies.
3. How We Use This Information
Your information is used solely to process your orders, manage our investigations and events, and provide stellar customer support. We may also use it to keep you updated via marketing (only if you've allowed us), improve our site performance, and maintain security across our platforms.
4. Legal Bases for Processing
We process your data to perform our contracts with you, comply with our legal obligations, or based on your direct consent. We also process information for legitimate interests like fraud prevention and service improvement, ensuring the silence of ruins is documented safely and effectively.
5. Sharing with Trusted Partners
We only share data when necessary with technical providers, shipping partners, and sponsors like Wayne’s Home Improvements who help keep the mission alive. Rest assured, your data is only shared with these vetted partners to help us deliver the best experience possible—we never sell your details.
6. Data Retention
We keep your info only as long as required to fulfill the purposes listed or to comply with legal record-keeping requirements. When no longer needed, your data is securely deleted or anonymized.
7. Your Rights
You have the right to access, correct, delete, or restrict how we use your information. You can also object to marketing and request your data be moved. If you have concerns, you have the right to file a complaint with your local supervisory authority.
8. Cookies & Tracking
Our site uses cookies to enhance your journey through abandoned spaces. You can adjust your preferences via the cookie banner on our landing page or through your browser settings.
9. Contact Us
If you have questions about this policy or your privacy, please drop us a line via our site contact form or reach out to our team directly. We are here to clear up any mysteries regarding your data.